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Privacy and Cookie Policy

Aivon.ng ("the Website") is owned and operated by Aivon Supermarket Limited (“Aivon”). This policy, together with our Terms and Conditions, explain how Aivon may use information we collect about you, as well as your rights over any personal information we hold about you. Please read this policy and our Terms and Conditions carefully; by accessing the Website you confirm to have understood and agreed to them.

Information we collect about you

We collect information about you when you:

  • contact us eg in writing, call customer services.
  • register with and buy products or services on the Website.
  • visit the Website, and other sites accessible from the Website.
  • take part in promotions, competitions, customer surveys and questionnaires.

Using your information

Collecting your personal information helps Aivon to better understand what you need from us. We use your information to:

  • personalise our services to you.
  • process your orders and
  • manage and improve the Website.
  • administer and operate your account.
  • tell you about important changes to the Website and our services.
  • understand your shopping behaviour to develop and improve our products and services.
  • manage promotions, competitions, customer surveys and questionnaires.
  • check and verify your identity, and prevent or detect crime.
  • In performing checks your information may be disclosed to credit reference agencies, who may keep a record of that information.
  • This is not a credit check and your credit rating will be unaffected.

Your personal information is safe with us and will never be released to companies outside the Aivon for their marketing purposes.

We may use and share anonymised information outside the Aivon. However, we would like to reassure you that this never includes your personal information.

Marketing and research

If you agree, we may contact you:

  • with offers and information about Aivon products or services
  • with offers and information about partners' products or services
  • for customer research eg to help improve our services

Of course, the choice is entirely yours, but if you say you do not want to receive marketing information from us this will prevent you from receiving great offers or promotions that may be of interest to you.

When you register online you can access a "Contact Preferences" page that allows you to tailor our commercial communications to your preferences. To change your contact preferences simply click "Your Account" in the top frame and click "Your Contact Preferences". If you do not want to receive commercial communications from us, select your choices by using the boxes available on that page.

We like to hear your views to help us improve our service. From time to time, we may contact you to ask your opinions. Again, if you do not want to be contacted for this purpose, make your choice on the "Contact Preferences" page.

Cookies

This website uses cookies to better the users experience while visiting the website. Please be reassured that we are working on other privacy and cookie-related improvements to the Website.

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they can be used to recognize your Internet Protocol address which allows a website to recognise a user's device saving time while you are on, or want to enter the Website. Please go to http://www.allaboutcookies.org if you want more information about cookies, or to http://www.allaboutcookies.org/manage-cookies/index.html for more information about removing them from your browser.

You are not required to accept cookies when visiting this Website. However the use of the 'basket', ‘Check out’ functionality and Ordering on this Website is only possible with the activation of cookies. We only use cookies for your convenience in using this Website (eg to remember who you are when you want to amend your shopping cart without having to re-enter your email address) and not for obtaining or using any other information about you (for example targeted advertising). If your browser is set to not accept cookies, this would restrict your use of this Website. Please accept our assurance that our use of cookies are free from viruses and does not contain any personal or private details.

This Website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies to help analyze how users use this Website. The information generated by the cookie about your use of this website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of this Website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Security

We have put in place the appropriate technical and security measures to prevent unlawful or unauthorized access to or destruction or accidental loss of or damage to your information with us. We use a secure server to collect data and your personal details. The Website servers have firewall protection. We use Secure Socket Layer (SSL) coding and encryption when collecting your payment card details electronically. Although we are unable to guarantee 100% security, but our process and security measures makes it difficult for hackers to decrypt your details.

In connection with the collection, storage and disclosure of information, we maintain electronic, physical and procedural safeguards. Due to our security procedures, we may occasionally request proof of identity before we disclose personal information to you. You are responsible for the protection and unauthorized access to your password and to your computer. We strongly recommend that you not to send us your full credit, debit or cash card details unencrypted when in communication with us electronically.

Disclosing your information

Your information will never be disclosed to anyone outside the Aivon Supermarket except where we have your consent; where we are required or permitted to do so by law; to other companies who provide a service to us (eg we may pass your name and address to a courier/third party for the purpose of delivery products and services purchased online at the Website); or any successors in title to our business.

Other websites

The Website may contain links to other sites which are outside our control and not covered by this policy. The operators of these sites may collect information from you that will be used by them in accordance with their policy, which may differ from ours.

Accessing your information

To obtain a copy of the information we hold about you, send an email to: online@aivon.com.ng. If any of the details are incorrect, let us know and we will amend them.

Changes to our policy

Changes to this policy will be effective when posted on the Website with no other notice provided. By using the Website and the Services provided, you are agreeing to our Privacy and cookies policy and all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie NameCookie Description
FORM_KEY Stores randomly generated key used to prevent forged requests.
PHPSESSID Your session ID on the server.
GUEST-VIEW Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history, if you have asked for this.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE Facilitates translation of content to other languages.

Customer Coupon Information: Please take note of the coupon expiration dates and the minimum purchase value required to use the coupon as shown on our homepage and promotional leaflet. The unlimited coupons which come in N500, N1,000, N1,500, and N2,000 variations do not require registration. You can start using them immediately and they can be used multiple times before expiry. Registered users coupons as the name signifies can only be used by registered users. Theses coupons come in the N400, N800, N1,600, N2,400, N3,200 and N,4000 variation. Although these coupons provide a deeper discount they can only be used twice per customer before the expiry date.

Coupon Instructions.
  1. Please take note of the particular coupon code you wish to use. 
  2. Browse through our product catalog. 
  3. When you see a product you want to buy, click the blue "Add to cart" button below the product image to add it to your shopping cart.
  4. When you have finnished shopping, click on the shopping cart icon at the top right corner of the web page. Click "Proceed to Checkout" from the drop down menu.
  5. On the checkout page, fill in the required information properly to enable use deliver the products to you and the click the blue "Next" button below.
  6. On the Payment page, choose the mode of payment you intend to use. 
  7. Under the Payment Methods, you would see "Apply Discount Code". Click on "Apply Discount Code" and input the Coupon Code in the text box below.
  8. Click the "Apply Discount" button below the coupon text box. The coupon discount will then be applied which can be seen in your "Order Summary" on the right side of the page.
  9. Click the blue "Place Order" button to make your purchase. Enjoy you shopping and remember that Every Kobo Counts.
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